Ask the Guru
Posted 1 year, 8 months ago at 2:16 pm. Add a comment
Do you have a computer issue that you just can’t seem to figure out? We’re here to help! Just head over to our contact page and drop us a line. Tell us your name and the problem you’re having, and we’ll be happy to try to help you out!
Q: I have been having trouble with Microsoft Outlook 2007. All of a sudden, when check my mail, new messages arrive in my inbox. However, once I read them, they disappear. I didn’t delete them, and now all my mail has vanished! Do I have a virus or something?
-Melissa from Las Vegas.
A: Hi, Melissa. It sounds like you somehow managed to turn on your inbox filter. Go into Outlook, right-click anywhere in the white area of your inbox window, and left click on “Filter”. A windows will pop up with 4 tabs on it. Click on the one that says, “More Choices”. On that page there should be several check-boxes. Make sure the top one is not checked, or if it’s a filter that you do use, make sure the dropdown list next to it does not say “unread”.